SHIPPING & RETURNS
All items are handmade in the Chiltern Hills in Buckinghamshire and subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 5 business days of the date of your order. Business day mean Monday to Friday, except holidays. Please note we do not ship on Sundays or Bank Holidays. In most instances we expect to ship faster than this timescale.
Bespoke, commissioned items may take longer, we will advise you of timescales upon ordering.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
Please contact us if you have any special delivery instructions and we will try to accommodate them.
Shipping costs are based on the price of your total order. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
If there is any damage to the packaging on delivery, contact us immediately using the contacts page.
If you have any questions about the delivery and shipment or your order, please contact us using the contacts page.
Return & Exchange Policy
All items are handmade in the Chiltern Hills in Buckinghamshire. We hope you love your item. However, if you are not satisfied with it, you can return it within 30 days of purchase. All returned products must be in perfect unused condition to qualify for a refund.
Please notify us before returning the item so we can look out for it in the post. Any items lost in the post will not be refunded.
We reserve the right to not accept a return. While our policies are firm for obvious reasons, we will do everything we can to work with you and make sure your experience with is positive.
Certain bespoke commissioned items may not be eligible for refund if we do not feel they would appeal to other buyers due to design reasons chosen by you. If this is the case, we will let you know upon ordering.